Refund policy

๐Ÿบ NightHowl Return & Refund Policy

At NightHowl, we're committed to providing high-quality products and making sure every customer has a great shopping experience.

By placing an order on our website, you agree to the terms outlined below.

๐Ÿ“ฆ Returns

We accept return requests within 14 days of delivery.

To qualify for a return:

  • The item must be unused.
  • The item must be in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase must be provided.

๐Ÿถ Product Information

Our products are designed to provide a unique appearance while remaining comfortable for your dog.

Please note:

  • Minor variations in color, texture, finish, or appearance may naturally occur.
  • Product colors may appear slightly different depending on your screen settings and lighting.
  • Some promotional images or videos may include enhanced or AI-assisted visuals for demonstration purposes.
  • The final product may vary slightly from marketing materials while maintaining the same overall design and functionality.

These minor variations are normal and do not constitute manufacturing defects.

Customers are responsible for reviewing all product descriptions, sizing information, specifications, and compatibility before placing an order.

๐Ÿ“ฆ Packaging

Packaging may experience minor wear during shipping.

Minor damage to the outer packaging does not qualify for a refund or replacement if the product itself arrives in good condition.

๐Ÿšš Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product arrives damaged.
  • The incorrect item was received.
  • The product has a verified manufacturing defect.

Original shipping charges are non-refundable.

โŒ Non-Refundable Situations

We do not offer refunds, returns, or exchanges for:

  • Used products.
  • Products damaged after delivery.
  • Orders where the product matches the description and specifications on our website.
  • Personal preference or change of mind after delivery.
  • Claims such as "I don't like it," "it's not what I expected," or similar subjective opinions when the item matches the listing.
  • Minor differences in color, finish, packaging, or appearance.
  • Improper sizing selected by the customer.
  • Damage caused by misuse, improper handling, or failure to follow product instructions.
  • Shipping delays caused by customs, weather, carriers, or circumstances beyond our control.

๐Ÿ“ฆ Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photos or videos of the product.
  • Clear photos of the packaging.
  • A brief description of the issue.

Requests submitted after 48 hours may not be eligible for review.

๐Ÿ” Review Process

To ensure fair resolutions, we may request additional information before approving any claim.

Claims submitted without sufficient supporting evidence may be declined.

๐Ÿ” Resolution Options

Depending on the situation, NightHowl may, at its sole discretion:

  • Send a replacement.
  • Issue store credit.
  • Offer a partial refund.
  • Approve a return.
  • Decline the request if the product matches its description or insufficient evidence is provided.

๐Ÿšซ Chargebacks

We kindly ask customers to contact NightHowl Support before initiating a chargeback.

Chargebacks submitted for delivered orders that match the product description may be disputed using shipping records, tracking information, order documentation, customer communication, and other relevant evidence.

โœ… Agreement

By placing an order with NightHowl, you confirm that:

  • You have reviewed the product description and specifications.
  • You have selected the appropriate size for your dog.
  • You understand that slight manufacturing variations may occur.
  • You agree to this Return & Refund Policy.
  • You understand that personal preference alone does not qualify for a refund when the product matches its listing.

๐Ÿพ Thank you for choosing NightHowl.

We're proud to help dog owners create unforgettable memories with products designed to make every adventure a little more fun. ๐Ÿงก๐Ÿถ